Frequently Asked Questions

Find answers to common questions about our products and services

What is Monopress?

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Monopress is a compact thermal printer designed to bring your ideas to life, from journaling and scrapbooking to planning, note-taking, and creative projects. It uses heat to print on special paper, so you can create instantly, anywhere.

What devices are compatible with Monopress?

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It's compatible with:

  • iOS 13.0+
  • iPadOS 13.0+,
  • Android 8.0+
  • MacOS 11.0+ with M1 chip or better

Does it use ink?

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Nope, it's completely inkless. Monopress uses thermal technology to print without ink. Heat reacts with the sticker roll, creating text or images instantly — which means no messy refills, no cartridges, and no recurring costs.

How do I connect my phone, Mac, or tablet?

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Just download the Phomemo app, our printing app with thousands of pre-made templates and custom fonts, on the app store.

How long does the battery last?

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The battery lasts up to 72 hours and prints up to 650 stickers on a single charge.

Can I print in color?

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Currently, Monopress supports black and white as of now, but we are developing special sticker paper to print in color. Join our email list to be the first to get notified.

Do you give out discounts for the Monopress?

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Occasionally we do, enter our email list to be the latest to receive special discounts.

What paper does Monopress use?

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Monopress uses heat-activated thermal paper to print the best quality prints you'll ever experience.

I heard thermal paper contains chemicals. Is that true?

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Yes, it is absolutely true. Most thermal paper brands contain hormone disruptors called BPA & BPS, causing lots of unknown side effects.

Here at Productive Turtles, we designed the Monopress to not only fit in the hands of professionals, but also for our children. As a team of parents, we made the refills chemical free as a reflection of our zero-tolerance policy for harm and danger.

Is the paper sticky?

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Yes, we're super sticky when it comes to our sticker rolls.

How long does a single sticker roll last?

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One sticker roll can print about 50 stickers. We recommend you add a refill pack (3 sticker rolls) to your order to save money.

Can I use cheaper rolls?

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Remember when we said that other companies had toxic chemicals like BPA & BPS?

Yeah... we don't recommend you use the other brands because of the safety concern. You could always put on gloves while handling them though.

How long do the prints last on the paper?

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Our sticker rolls last up to a decade of smudge-free prints, compared to our competitors with 2-3 years. It's best to keep your stickers in a cool environment with little sunlight.

How do I track my order?

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After getting an email about your payment, we'll send an email within one business day giving you USPS tracking.

How long will orders take to arrive?

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Standard shipping to the continental US typically takes 5-9 business days.

30%+ Delays are expected around major holidays so order soon to get your packages on time!

Do you ship internationally?

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Currently, we only ship to American customers, but if you want, you can send us an email requesting your country to be added to our order list.

What if my package has missing items?

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No worries, just send us a video and a photo of all the contents inside the package and we'll give you a discount or replacement.

What if my package is missing?

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If USPS says the package was missing or got stolen, contact us and we'll connect with the carrier and you to find you the best solution. If the tracking says the package arrived, we are not held responsible for any theft afterwards.

What is Monopress's app called?

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We partnered with a developer to make Monopress compatible with the Phomemo app.

What can I do inside the app?

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Good question. The possibilities are pretty much unlimited. You can choose from either thousands of pre-loaded designs, upload your own art, or even ask an AI to create media for you.

How do I import my own designs?

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Just click the "photo" or "image" button on the app to upload an image file.

Does the app work offline?

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Yes, yes, yes!

That's the biggest reason why Monopress is great for on-the-go creation. Only the AI generation and pre-made templates requires internet, the rest is completely offline.

What is your return policy?

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Please check the return policy page.

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